Refund policy

Thank you for shopping at Dune Depot. We want you to be satisfied with your purchase. This policy explains how we handle replacements. By purchasing from this website, you agree to these terms.

What qualifies for a replacement

If you receive a product that is incorrect, faulty, broken or damaged, you are eligible for a free replacement.

What does not qualify

We do not offer replacements for change of mind.

Refunds

We do not offer refunds. This policy covers replacement of incorrect, faulty, broken or damaged items only.

Timeframes

  • We will address any complaint raised within 30 days of delivery.
  • A replacement requested within 7 days of delivery is free of charge.
  • After 7 days, charges may apply to the replacement.

How to request a replacement

  1. Email support@dunedepot.com within the eligible timeframe with your order number and a short video clearly showing the fault, damage or incorrect item.
  2. Our team will review it. In many cases the issue relates to how the product is being used, and we can talk you through a fix.
  3. If the product is confirmed faulty, we will arrange one of the following:

Option A — You return the item in its original packaging (original product box and all accessories) to our fulfilment centre. We will provide the return address when your replacement is confirmed. Within 5 working days of receiving the item, we ship your replacement free of charge.

Option B — We schedule a replacement for you within 14 working days. Please have the item packed in its original box with all accessories ready for courier collection.

Your statutory rights

Nothing in this policy affects your rights under UAE consumer protection law.

Contact

Dune Depot — support@dunedepot.com — +971 55 315 7900 Amal Tower (Al Ghaith Building Construction LLC), Dubai, United Arab Emirates